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SSymzitech Solutions

Moving with Brightspeed

Online on move-in day

We can't help you pack, but we can have internet running at your new address. We check Brightspeed there and book installation for the day you arrive.

  • Check the new address
  • Upgrade to fiber if available
  • Schedule ahead
  • Help if Brightspeed isn't there
Call (469) 788-8133How moving works

Symzitech Solutions is an independent retailer helping customers compare and order Brightspeed services. Service is provided and billed by Brightspeed.

Young couple unpacking moving boxes and setting up a Wi-Fi router in a new home

Three steps

Start or transfer service

  1. 01

    See if we're in your area

    We check whether Brightspeed Fiber or phone-line internet is offered at your new address and what it costs.

  2. 02

    Pick your plan

    Choose a speed for the new home. Moving is a good time to upgrade if fiber is available there.

  3. 03

    We handle the rest

    We book installation for move-in day and, for current customers, help close out service at the old address.

Moving checklist

Tips for a smooth switch

  • Call 2 to 3 weeks ahead

    Booking early gives you the widest choice of install dates at the new address.

  • Return old equipment

    If you are leaving Brightspeed's area, return the router to avoid unreturned equipment charges.

  • Check the new address type

    Fiber and DSL can differ street by street, so a move within the same town can still change your options.

  • Moving outside the 20 states?

    We compare providers at your new home so you are not left without internet on move-in day.

FAQs

Moving with Brightspeed questions

Can I transfer Brightspeed to my new home?

If your new address is in a Brightspeed service area, yes. We check what is available there and schedule installation for move-in day.

How far ahead should I schedule?

Two to three weeks ahead is ideal, especially during summer and at the end of the month when moves are most common.

Will I keep the same price?

Not always. Plans and pricing depend on the new address. We show you the options and prices at the new home before you switch.

What if Brightspeed is not at my new address?

We compare the providers that do serve your new home and help you set up service, so you are not left offline.

Do I need to return my equipment?

If you are leaving Brightspeed, yes. Returning the router on time helps you avoid unreturned equipment charges.

Can I upgrade to fiber when I move?

Yes, if fiber is available at the new address. Moving is often the easiest time to upgrade from DSL to fiber.

Is there a fee to move service?

Installation charges may apply at the new address. We confirm any fee before you schedule.

Can I have service at both homes for a few days?

Yes. You can set the disconnect date at the old address after the install date at the new one so you have overlap.

Do new movers get the prepaid card?

New Brightspeed customers moving into a qualifying address may get the card offer. Existing customers transferring service usually do not.

What do I need to schedule a move?

Your new address, your preferred install date and, if you are a current customer, your account details. We take care of the rest.

More from Brightspeed

Explore other Brightspeed pages

Moving soon? Check Brightspeed at your new address

Tell us your address and what you need. An advisor will walk you through the internet, TV, mobile and security options available at your home, with no obligation.

Call (469) 788-8133

Authorized retailer. Service is provided and billed by the selected provider. Availability and pricing vary by address.