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SSymzitech Solutions

Moving with Kinetic

Internet ready on move-in day

Whether you are new to Kinetic or moving your current service, we check your new address and book installation for the day you arrive.

  • New mover offers
  • Keep your plan where available
  • Schedule ahead
  • Free fiber installation
Call (469) 788-8133How moving works

Symzitech Solutions is an independent retailer helping customers compare and order Kinetic services. Service is provided and billed by Kinetic.

Family carrying moving boxes into a new home

Three steps

Start or transfer service

  1. 01

    Check the new address

    We confirm whether Kinetic Fiber or high-speed internet is offered at your new home and what it costs.

  2. 02

    Choose your setup

    Pick free professional installation or self-install where eligible, scheduled for your move-in day.

  3. 03

    Start or transfer service

    New customers start fresh. Current customers transfer service and, where possible, keep their plan and promotion.

Moving checklist

Tips for a smooth switch

  • Call 30 days ahead

    Booking early gives you the widest choice of install dates at the new address.

  • Bring your equipment

    Pack the gateway, power cords and Ethernet cable if you are keeping Kinetic.

  • Plan for gaps

    If move-out and move-in dates differ, schedule the new install for the day you arrive.

  • Moving outside the area?

    Kinetic sends a return kit for the gateway, and we help you compare providers at your new home.

FAQs

Moving with Kinetic questions

How do I move my Kinetic service?

Call with your new address and move date. We confirm availability and schedule your installation for move-in day.

How soon should I schedule my move?

Schedule your move about 30 days ahead to get the best choice of install dates. Many moves can be completed within a few days of your request.

Can I keep my plan and promotion?

In most cases, yes, if the same service is offered at your new address.

What should I do with my equipment?

Bring your gateway, power cords and Ethernet cable if you are keeping Kinetic. The technician sets them up at your new home.

What if Kinetic is not available at my new address?

Kinetic will send a return kit for the equipment. We can help you compare the providers available at your new home.

Can I schedule install before I move in?

Yes. You can book installation in advance for your move-in date so internet is ready when you arrive.

What if my move date changes?

Contact Kinetic as soon as possible to reschedule. Install dates can usually be moved without a fee.

Can I switch from copper to fiber when I move?

If your new address has Kinetic Fiber, you can choose a fiber plan as part of the move.

Are there deals for new movers?

Yes. New movers who are new to Kinetic can get the same new-customer offers, including prepaid Mastercard rewards on qualifying plans.

Can I move my Home Phone number?

Usually, if the new address is in the same calling area. Kinetic will confirm whether your number can move with you.

More from Kinetic

Explore other Kinetic services

Moving soon? Check Kinetic at your new address

Tell us your address and what you need. An advisor will walk you through the internet, TV, mobile and security options available at your home, with no obligation.

Call (469) 788-8133

Authorized retailer. Service is provided and billed by the selected provider. Availability and pricing vary by address.